From Secret Shopping
to having an outsourced Competitive Intelligence team.

Secret shopping, also known as mystery shopping, goes beyond publicly available information. It helps you determine the quality of competitor’s products and services, their pricing and discounting strategies and even how they position themselves against you. It’s a method to gain highly reliable information that can fuel your product, positioning and messaging strategies.

No. We go through several tiers of anonymization, making sure our secret shoppers can’t get tied back to Grow and Scale and our clients.

We are specialists in competitive intelligence for B2B tech companies. Our team has been helping companies like Slack, Salesforce, Ramp and others improve their competitive intelligence for more than four years. 

While we understand the importance of CI programs across different business models, we wouldn’t feel comfortable taking you on as a client.

Our clients love us and we pride ourselves in always delivering value. But in case working with us hasn’t met your expectations, we’re happy to void any outstanding invoices and not charge you for the work we’ve done.

Secret shopping is priced on a project basis. We’re happy to discuss bundles or short retainers to drive down your costs. 

For Competitive enablement and Competitive intelligence tiers, we require quarterly commitment. Based on our experience, a shorter commitment won’t allow us to deliver the research and collateral your teams need.